Plivo setup

Connect your own Plivo account so calls run at Plivo's own rate, directly on your account — no markup, no shared account. Fill these fields into Settings → Calling → Plivo.

1

Get your Auth ID and Auth Token

On the Plivo Console home dashboard, copy your Auth ID and Auth Token into the matching fields in Fonemonk.

2

Get a phone number and set its answer URL

Buy a number under Phone Numbers → Buy Number (or use one you already have). Open the number's application settings and set the Answer URL to:

https://api.fonemonk.com/api/v1/phone/plivo-answer

Method HTTP POST. If Plivo requires linking the number to a Voice Application rather than setting the URL directly, create one under Voice → Applications with that same Answer URL, then assign the number to it.

Enter the number in E.164 format (e.g. +15551234567) into the Phone Number field in Fonemonk.

3

Save

Back in Fonemonk, click Save Calling Settings. No extra setup is needed for the agent desktop softphone with Plivo. Once saved, set Plivo as your default provider under Default Provider to start using it.