Twilio setup

Connect your own Twilio account so calls run at Twilio's own rate, directly on your account — no markup, no shared account. Fill these fields into Settings → Calling → Twilio.

1

Get your Account SID and Auth Token

On the Twilio Console dashboard (Account → Account Info), copy your Account SID and Auth Token into the matching fields in Fonemonk.

2

Get a phone number and set its webhook

Buy a number under Phone Numbers → Buy a Number (or use one you already have). Open the number's configuration, and under Voice Configuration → A call comes in, set it to Webhook, method HTTP POST, pointing at:

https://api.fonemonk.com/api/v1/phone/twilio-incoming-call

Enter the number in E.164 format (e.g. +15551234567) into the Phone Number field in Fonemonk.

3

Agent Desktop Voice SDK (optional)

Only needed if agents will take calls through the in-browser softphone. Go to Account → API keys & tokens, create a Standard API key, and copy its SID and Secret into Fonemonk.

Then go to Voice → TwiML → TwiML Apps → Create new TwiML App. Set its Voice Request URL to:

https://api.fonemonk.com/api/v1/phone/twilio-outbound-bridge

Copy the app's SID into the TwiML App SID field in Fonemonk.

4

Save

Back in Fonemonk, click Save Calling Settings. Once saved, set Twilio as your default provider under Default Provider to start using it.